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Frequenty asked questions (FAQ'a)

LOOKING FOR A SPECIFIC SHOE THATS NOT ON THE WEBSITE?

In case the shoe is not available on our website, rest assured! Leveraging our wide supplier network, we have the capacity to procure nearly any shoe globally. Simply forward a WhatsApp message or an Instagram DM with a shoe picture, and we will bring your sneaker aspirations to life!

HOW LONG DOES DELIVERY TAKE ONCE I PLACE MY ORDER?

If you select Standard Delivery at checkout, your order will arrive within 2–3 working days. If you select Express Delivery, your order will arrive within 1–2 working days, depending on the time your order is placed.

HOW DO I CHOOSE THE RIGHT SIZE?

We offer a unique size guide to ensure the perfect fit every time. The sizes on our website are UK sizes which is the same as our "SA" sizes.

In SA, we refer to the 'UK' size on the shoe tag to match SA sizes when choosing our perfect fit. While the 'UK' size may vary slightly from brand to brand, the EUR size or FR size remain consistent. Select your usual SA shoe size based on the brand you are buying.

If the shoe needs to be exchanged for another size, we offer a return policy to accommodate for that. Feel free to click the WhatsApp icon if you are unsure about the size and ill help you out.

DO YOU OFFER SIZE EXCHANGES AND REFUNDS?

Yes, we offer size exchanges if needed, provided it’s within a short time after your order is received. We will book a collection with our courier to collect your return and send you the correct size the day your return gets back. The shoes must be unused and in their original box. We do however require the additional shipping charge to be covered as we pay the courier company for that service.

Due to our strong customer relations, size guidelines, and quality control process, we rarely have refunds, but in the event that we cannot meet your expectations, a full refund will be issued to you.

ARE YOUR SHOES AUTHENTIC?

We specialize in UA-quality sneakers. This means they are produced using the same materials and manufacturing standards as retail pairs but supplied outside of the official retail distribution channel.

Every pair undergoes a strict quality-control process before being released, ensuring quality is comparable to in-store purchases and will come in the box.

To make your experience completely risk-free, we offer a returns policy should you not be fully satisfied with your purchase. Quality is everything to us. We even take all of our marketing content in house for social media and our website, to show case the quality of each shoe.